Here’s the first thing I want you to understand:

You are not alone

Other people have walked this road and are ready to hold your hand and guide you through it.

“Readers dealing with illness—their own or a loved one’s—will find this book to be a breath of fresh air and a realistic shot of hope.”

—Kirkus Reviews

About Diagnosed: The Essential Guide to Navigating the Patient’s Journey


After thirty years of living with a chronic illness and twenty-five years working with thousands of people managing a chronic or terminal disease, Brenda Snow, Founder and CEO of Snow Companies, shares invaluable insights. Similar to the Grief Cycle, patients and caregivers tend to journey through a recognizable series of experiences as they cope with illness.

With humor, candor, and expertise, Brenda offers a road map to help you regain your footing after a life-changing diagnosis. This book will inspire you to overcome the bumps in the road and recognize the amazing life still in front of you.

All proceeds from Diagnosed sales will be donated to various health-related charities across the country.

Meet Brenda Snow


Brenda Snow built her agency out of her own experience as a patient with multiple sclerosis. Under Brenda’s leadership, Snow Companies has won over 200 awards, including PM360’s Trailblazer Lifetime Achievement and Inc. magazine’s Fastest Growing Companies. PharmaVoice has repeatedly listed Brenda among the life science industry’s most inspiring people, and numerous NGOs worldwide recognize her for the achievements she has won on behalf of the patient community.

In Brenda’s next chapter, she is excited to continue working on her philanthropic endeavors, building connections through travel, and spending time with family. Her happy place is creating art and playing games with her beloved granddaughter. She splits her time with her husband in Virginia and Florida. Brenda hopes this book resonates as her philosophy has always been: One story can make a difference in a person’s life.

Praise for Diagnosed


Diagnosed is an inspiring story of survival and resilience, but it’s so much more than that. It’s a blueprint for how to live your best life right now, even in the face of overwhelming hardship.”

Charlie Engle, ultramarathon runner, caregiver, and author of Running Man

“Diagnosed is a brilliantly insightful book for anyone diagnosed with a long term condition. There are insights into how Snow managed her diagnosis without being overbearing. …what I found most helpful were the tips and steps, giving practical ways to live with a diagnosis, such as dealing with anger or working out how to be more positive. This book will be a massive support to anyone facing a diagnosis of a long-term illness.”

Rachael R., early reader

“As someone who is going into nursing school this book was very cathartic. There’s understanding I have for people on certain situations now is something I will carry with me. This is a fabulous book if you are looking to understand people better.”

Kyla K., early reader

“Brenda Snow details how being diagnosed with a chronic or terminal illness takes you through all the steps of grieving: for your past life, and for your dreams of the future. She gives practical advice on how to enrich your relationships, advocate for yourself with your healthcare team, and believe that you still can do many great things (even though they may look very different from your pre-diagnosis goals). Patient stories are included that give real-life advice and hope to overcome difficulties associated with your diagnosis. A must-read for patients and caregivers alike!” 

Kim F., early reader

“Great for those who need confidence and support after a diagnosis—this will be perfect for you. I would recommend this book to family members, some of whom are struggling after their diagnosis's. A tough topic to handle, yet handled brilliantly by Brenda Snow.”

George L., early reader

“Such an important book to read as a person with multiple disabilities. I finally feel like I understand my life now and how to deal with the massive changes as they occur.”

Rhi G., early reader

“An overview of the American hospital experience. ‘Disease comes with a heavy set of burdens, but it also comes with impossibly beautiful gifts,’ writes Snow (CEO of patient engagement agency Snow Companies) in this narrative built around her own multiple sclerosis diagnosis and its aftermath. ‘As the patient evolves, their loved ones must evolve, too. That means the burdens are shared—and so are the gifts.’ This sense of hope found in horrible circumstances animates the book, which starts with illness bringing the author’s old life to a halt: ‘I’d gone from a vibrant, active, intelligent, engaged person, to someone who couldn’t get out of bed,’ she writes. ‘And when I brought all these symptoms to various doctors, I was misdiagnosed, I was trivialized and placated, and one even said I was crazy.’ From her own experiences, Snow has developed a process she calls ‘The Patient’s Journey.’ In these pages, she breaks down what both the patient and the patient’s support group will go through pre-diagnosis, post-diagnosis, and in the long-term. The guide walks readers through the experience of hunting down the appropriate care, finding the right diagnosis, dealing with the slow kind of grief that illness can induce (‘the initial grief that comes with a diagnosis is often coupled with relief to finally have a name for what you’re dealing with’), separating one’s self from one’s illness, and many other aspects of this kind of crisis. Snow employs a blunt prose style in an attempt to underscore both the practicalities and the empathy of her narrative, and it largely works—her text is free of the impersonal, anodyne tone that often characterizes books about coping with sickness. ‘Illness is brutal,’ she writes, ‘but when you start finding ways to give back to others, that impact makes it all easier to bear.’ Readers dealing with illness—their own or a loved one’s—will find this book to be a breath of fresh air and a realistic shot of hope. A tough-talking but ultimately tender guide to dealing with a diagnosis."

Kirkus Reviews

“With compassion and practical guidance, Diagnosed will not only help patients and caregivers understand how to advocate for themselves and navigate the complexities of the healthcare system, but also inspire hope . . . . You will laugh, cry, and most definitely come to understand that you are not alone.”

Amy Wyatt, epilepsy advocate, writer, and speaker

“I’m so glad this book was written!!!! It speaks to truths that many people have never considered, but to those of us who have suffered from chronic illness, these truths are validating and reassuring in the face of doubt, mistreatment, and misunderstanding that we often face. This guide should be read by caregivers and loved ones as well, because it gives insight to the unique challenges patients face and explains things that we often don't have the words to say ourselves. It's an extremely valuable resource!”

Christa C., early reader

“All people with chronic diseases can learn from Brenda’s experiences and her ability to communicate what she has learned over the decades of managing her personal multiple sclerosis journey.”

Randall T. Schapiro, M.D., FAAN, Clinical Professor of Neurology (retired), University of Minnesota, and founder, The Schapiro Center for Multiple Sclerosis

“For people seeking comprehension and empowerment following a diagnosis, this book offers valuable insights and actionable strategies. It is an essential resource for patients, caregivers, and family members navigating the emotional complexities of illness.”

Kimberly B., early reader

Author’s Note


This book is intended to provide patients with a resource to navigate the turbulent emotional journey that comes when living life with a life altering disease. However, it is not meant to be a source of medical advice. I am not a healthcare provider and this book is not intended to provide health counsel or be a tool for diagnosis. Additionally, my journey with MS has stretched out over thirty years; many of the statistics and data I was working with early after my diagnosis are no longer current. As just one example, my diagnosis—Relapsing-Remitting MS—is now simply known as Relapsing MS. Diagnostic tools, pharmaceutical options, and terminology have all changed over the years, along with MS patients’ experience of the disease: many patients diagnosed today can anticipate a much easier road than I was told to expect in 1993. For the most up to date information on MS, please consult the website of the National Multiple Sclerosis Society.

Additionally, this book is not a memoir, although I do share many personal stories. My priority with this book has been to create a helpful guide for people beginning their Patient’s Journey. Some parts of my personal story were condensed to maximize the relevance for the reader.

With all that said, please: read, learn, and live. You are not alone.

Happy Reading,
Brenda

Connect with Brenda


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